Scheduled Events

1. Navigate to the side menu on the left of the page and select Scheduled Events. 
   
    
2. The Scheduled Exam details are displayed as a list with the following details:  
   • Candidate ID: The unique ID of the candidate
   • Exam ID: The unique ID of the exam
   • Exam Name: Name of the exam
   • Candidate Name: Name of the candidate
   • Email ID: Candidate’s email ID  
   • Contact Number: Contact Details of the candidate
   • Client Name: Name of the client
   • Scheduled Date: Scheduled date of examination
   • Scheduled Time: Scheduled time of examination
   • Language: Candidate’s preferred language for taking the exam
   • Duration: Duration of the examination
   • Action: Available actions on the scheduled exam. 
     1. View: Click the view icon for a particular scheduled exam for a detailed view
     2. No Show: Click to manually mark the candidate as a no-show
     3. Cancel Exam: Click to cancel the exam for a candidate
     4. Technical Issue: Click this if the candidate during the exam faces a technical glitch. This enables the candidate to retake/reschedule the exam from their dashboard.
     5. Start Refresh: Click this to enable the start exam button on the candidate dashboard. 
        Note: The listed actions may or may not be available for you, depending on the client. 
        
         
3. As you click the view icon under actions, the left side of the view scheduled exam screen has candidate, exam, and client details. 
   
    
4. The main information displayed on the page includes details of the list of attempts, including the following information:
   • Date & Time: The date and time of the scheduled exam
   • Attempt: Availed by the available count of attempts
   • Status: The status of the examination
   • Duration: The duration of the examination
   • Action: Available actions on the scheduled exam
     1. View: Click the view icon for a detailed view of the examination
     2. Reschedule: Click to reschedule the examination
     3. Cancel: Click to cancel the examination
     4. Logout: Click to log the candidate out of the exam.
5. You can customize to view any of these through the customize display option. 
   
    
6. You can download the scheduled event data as an Excel spreadsheet by clicking the download icon. You may also choose a specific date range using the date picker, then download the spreadsheet containing events scheduled within that range. 
   
   

Rescheduling Examination

1. To reschedule the examination, click the reschedule icon under the action button. Select the time zone from the dropdown and click the date. 
   
    
2. Now select the preferred time slot and click Confirm to reschedule. 
   
   

Cancel Examination

1. To cancel the examination, click the cancel icon under the action button and click Submit to cancel the examination.