Introduction
Scope
The scope of this document is to establish step-by-step procedures for the ops managers to provide a smooth delivery of all the services we aim to provide through our exam delivery system.
Purpose
This document aims to provide ops managers with comprehensive guidance on using the platform to plan and allocate resources for seamless exam management.
Acronyms and Definitions
| Acronyms/Definitions | Description |
| AI | Artificial Intelligence |
| ERV2 | ExamRoom Version 2 |
| ID | Identification |
| OBA | Onboarding Agent |
| Ops | Operations |
Contact Information, Support
For general information, technical support service, technical questions, and documentation, contact ExamRoom.AI support at: Contact-us
References
Ops Manager Console-related videos and knowledge-based articles are available on the ExamRoom.AI Portal.
Overview
The Ops Manager is crucial to the functioning of the examination system. The Ops manager console is designed to plan and assign workforces as needed. The Ops manager can view all the agent resources available at various sites, across time slots, and the exam-specific rules for scheduling. The fundamental tasks performed by an Ops manager include
- Scheduling of slots based on client needs
- Account management
- An overview of workforce management
- Overview of the various sites of operations and the resources at these sites
- Review reports