Introduction

Scope

The scope of this document is to provide step-by-step procedures for onboarding candidates into the examination process. Following these steps, you can onboard a candidate successfully and proceed with other examination procedures.

Purpose

This document aims to provide you with comprehensive guidance on understanding your functions within the platform. Through this document, you will gain a clear understanding of how to effectively onboard a candidate during the examination.

Acronyms and Definitions

Contact Information, Support

For general information, technical support, technical questions, and documentation, contact ExamRoom.AI support at: Contact-us

References

OBA Console-related videos and knowledge-based articles are available on the ExamRoom.AI Portal.

Overview

The Onboarding Agent (OBA) plays a crucial role in the online exam process, acting as a comprehensive guide to ensure that candidates are fully prepared before they begin their assessments. Designed to be an intuitive and user-friendly interactive assistant, the OBA helps users navigate the initial steps of the exam environment with ease and confidence.
One of the primary responsibilities of the Onboarding Agent is to assist candidates through the ID verification process, which is essential for ensuring the integrity of the exam session. By guiding users step-by-step, the OBA helps verify the identity of the candidate, confirming that the person taking the exam is authorized to do so.
By offering comprehensive support before the exam begins, the Onboarding Agent serves as a proactive solution to common issues faced by candidates. This thorough onboarding process ensures that candidates are not only well-prepared but also able to focus entirely on their performance without worrying about technical or procedural concerns. Ultimately, the OBA contributes to a smoother, more efficient exam experience, helping candidates to concentrate on demonstrating their skills and knowledge in a secure and stress-free environment.