Introduction
Scope
The scope of this document is to provide step-by-step procedures for the proctor console to identify instances of malpractice and appropriately flag them during the examination process. By following these steps, proctors can uphold the integrity of the exam while adhering to the rules set forth by the client.
Purpose
The purpose of this document is to provide end users with comprehensive guidance on utilizing the ExamRoom.AI Proctor Console and understanding the functions of a proctor within the platform. Through this document, users will gain a clear understanding of how to monitor exams and ensure a fair testing environment effectively.
Acronyms and Definitions
| Acronyms/Definitions | Description |
| AI | Artificial Intelligence |
| ART | Average Response Time |
| CSAT | Customer Satisfaction |
| LMS | Learning Management System |
| OBA | Onboarding Agent |
| AHT | Average Handling Time |
Contact Information, Support
For general information, technical support service, technical questions, and documentation, contact ExamRoom.AI support at: Contact-us
References
Proctor console-related videos and knowledge-based articles are available on the ExamRoom.AI portal.
Overview
The proctor is an agent who ensures that the exams conducted follow the exam rules that the client established. The proctor is currently assisted by AI algorithms to identify malpractices and to flag them. The proctor will be able to view and proctor the candidates in live sessions as the exams happen, or they could be provided with access to recorded sessions of the exam to review. In some cases, the proctors can terminate the candidates' exams in case of malpractice is observed.